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SUPPORT

IF A PROBLEM OCCURES WITH YOUR UNIT WE RECOMMEND THE FOLLOWING:

Email to us about the problem you face, our technician will suggest you what to do next.

Chances are the problems can be easily resolved without having to send in the unit for repair. In the event you are still experiencing problems with your unit after troubleshooting, and you'd like to send it in for repair, a Technician will make a determination if your unit is under Warranty based on the date of purchase and serial number.

The Technician will then give you two options:

1. You can send it to one of our Authorized Service Centers for repair. (You will need to call them before shipping your unit tothem. Please allow 4-6 weeks for repair and delivery)

2. You can send it to the Factory for repair and a Technician at that time will give you a Return Authorization Number and will request thefollowing:

* Name

* Address

* Unit Model and Serial Number

* Place and Date of Purchase

* Description of Problem

Once a RA number is issued, you will be responsible for:

* Shipping both ways (it is recommended you ship with insurance, and double box your packages, DTECH is not responsible for lost or damaged packages).

* Providing us with copy of original receipt.

* If a unit is sent to the Service Center or Factory as a Warranty unit, but is subsequently determined to have out-of-warranty damage according to the Warranty policy, the unit will be considered Out-of-Warranty and Out-of-Warranty charges will apply.

PLEASE NOTE: Your warranty card is not considered your receipt. So please be sure to send a copy of all receipts with your units for future warranty work.

 

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